Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Cross Creek Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Cross Creek Hospital.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Telehealth Options for Treatment in Austin, TX

Why is Cross Creek the best option for mental health & addiction treatment?
We provide comprehensive care.
We are highly accredited.
We are conveniently located.

As part of the heightened preventive measures we have put in place in response to COVID-19, Cross Creek Hospital in Austin, Texas, is now offering services via telephone and virtual communication platforms to ensure the safety of our patients, their family members, and our staff.

What Is Telehealth?

Learn about the benefits of telehealth

Cross Creek Hospital specializes in providing compassionate, holistic care for adolescents and adults of all genders who are struggling with various mental health disorders. We also provide care for individuals who are suffering from a secondary substance use concern. Our comprehensive treatment experience helps those who seek care with us gain the tools they need to build a foundation for long-lasting wellness.

As a part of our commitment to widening access to the leading behavioral healthcare services we provide at our treatment center in Austin, Texas, we have added telehealth services that allow you or a loved one to receive care from the location you find the most safe and comfortable.

Telehealth involves using technology to connect a healthcare provider to a patient so they can discuss that patient’s healthcare needs. This virtual communication may take place over the phone or through video chat, like Skype or FaceTime, on a smartphone, laptop, or computer.

At Cross Creek Hospital, we offer several telehealth solutions, including telehealth assessments, telehealth programming, and televisitation. There are countless benefits of telehealth that help patients get the professional treatment they need to start healing from the mental health concerns that have disrupted their lives. Telehealth offers added convenience, flexibility, and breaks down the barriers to professional care.

Telehealth Assessments

Telehealth assessment process at Cross Creek Hospital in Austin, TX

Completing a detailed assessment is one of the first steps to getting the holistic, evidence-based care you need to start living your very best life. The expert team at Cross Creek Hospital uses the assessment process to gather information about you to understand what kind of care you need to experience the most beneficial outcome possible.

When an in-person assessment at our treatment center in Austin, Texas, just isn’t possible, we offer telehealth assessments that you can complete from the location that is most suitable to you. This is what you can expect from the tele-assessment process:

  • One of our team members is available 24 hours a day, seven days a week, to conduct your virtual assessment, which will take place over the phone or through video chat.
  • During the phone or video assessment process, our team member will ask you several questions, such as what symptoms you’ve been struggling with, your medical history, and what you hope to gain from treatment.
    If you have any questions related to your care, such as what to expect during treatment or what the recovery experience is like, you are welcome to ask them during this time.
  • Once you complete the tele-assessment process, our team member will recommend the type and level of care that best meets your specific needs.

Our goal is to ensure that you or your loved one receives care that is right for you, regardless of whether that is at Cross Creek Hospital or another facility. If we believe that Cross Creek Hospital is the perfect fit for your unique situation, we will begin the admission process. But if we feel another facility would be a better fit for you, we can make the appropriate referral.

Telehealth Programming

Telehealth programming at Cross Creek Hospital in Austin, TX

At Cross Creek Hospital, we offer an intensive outpatient program (IOP) and a partial hospitalization program (PHP) for adolescents ages 12-17 and adults age 18 older who have a primary mental health or Chemical Dependency concern. This robust continuum of care allows us to meet our patients where they are in their healing journeys so we can best help them get on a path toward long-term wellness.

To make it possible for even more patients to receive professional care from our multidisciplinary team of experts, we offer telehealth therapy for those who are unable to travel to our Austin-based treatment center to participate in our IOP or PHP.

We use a teleconferencing service so you can see and hear your IOP or PHP treatment team and the other group participants while you engage in therapeutic services. This ensures you or someone you love can continue to get the care you need — even if coming to Cross Creek Hospital is not currently an option.

If you have any questions about the tele-assessment, or telehealth programming at Cross Creek Hospital, please contact us at your convenience. A caring and compassionate member of our team can answer any questions you might have about the telehealth solutions we offer.

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Past Clients Say

I'm so thankful for my time at Cross Creek. I owe my life to the staff there.

– Former Patient