Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Cross Creek Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Cross Creek Hospital.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Frequently Asked Questions

Why is Cross Creek the best option for mental health & addiction treatment?
We provide comprehensive care.
We are highly accredited.
We are conveniently located.

At Cross Creek Hospital, we specialize in the compassionate and nurturing treatment of individuals who struggle with mental health issues and substance abuse.

What should I bring with me?

You should bring a few changes of clothing, pajamas, comfortable shoes, slippers, comb/brush, and a sweater/jacket.

Should I bring toiletries?

No. We provide toiletries such as toothbrushes, toothpaste, deodorant, shampoo, and soap.

Are there restricted items?

Yes.  Restricted items are items which are considered a danger or potential danger to patients and others.  These items include, but are not limited to:  Items that have glass or metal materials, strings, cords, wires, aerosol cans, items with an alcohol content, drugs, lighters, and matches.

Can I bring an iPad or any electronics?

No.  Electronic items are restricted items and are not allowed on the unit.

Can I bring food?

No.  Food is available in our cafeteria.

Do you have laundry facilities?

Yes.  We have laundry rooms with washers and dryers on each unit.

Will I have a roommate?

Most of our rooms are semi-private, so you may have a roommate while you are here.

Will I be able to go outside?

Outside/Gym time is scheduled several times each day.  However, access to outdoor time may be restricted at the discretion of the psychiatrist to ensure your safety.

Is my family allowed to visit me?

Yes.  Visits with family are an important part of treatment and we recognize how vital family can be in the healing process.  Designated times for phone calls and visitation will be provided upon admittance to the hospital. *We are unable to allow visitors under the age of 12 to attend visitation.  We also cannot allow visitors under the age of 12 to be left unattended in the lobby.

How long will I have to stay?

You and your treatment team, led by the psychiatrist, will create an individualized treatment plan that includes treatment goals and interventions.  The length of stay is determined by your needs and your progression through treatment and recovery.

What does a typical day in treatment look like?

Structure and consistency is important, so you will receive a daily schedule.  Your day will consist of several groups – therapy, education, process, goals review – as well as therapies such as recreation, music, and art.  You will have time set aside each day for visitation, outdoor time, and personal time.

What type of food is provided?

We serve our patients three meals per day, that are both nutritious and delicious. For example, the following is a sample menu of what can be expected.

  • Breakfast – Biscuits & Gravy, Scrambled Eggs, Sausage, Fresh Fruit, Yogurt
  • Lunch – Blackened Tilapia, Rice Pilaf, Roasted Broccoli, Side Salad, Wheat Roll
  • Dinner – Herb Roasted Turkey, Mashed Sweet Potatoes, Cabbage & Carrots, Side Salad
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Past Clients Say

I was desperate to get help and Cross Creek took me immediately. I cannot say enough good things about the staff and admissions team, they were all so kind and professional.

– Former Patient