Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Cross Creek Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Cross Creek Hospital.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Professional Referrals

Why is Cross Creek the best option for mental health & addiction treatment?
We provide comprehensive care.
We are highly accredited.
We are conveniently located.

At Cross Creek Hospital, we specialize in the compassionate and nurturing treatment of individuals who struggle with mental health issues and substance abuse.

What We Provide

Information Cross Creek Hospital can provide professional referrals

Mental health and medical personnel, as well other professional individuals, often identify people who could benefit greatly from mental health services. In these instances, a professional referral for care is made. At Cross Creek Hospital, we value the relationships we have with professionals in and around the community and are more than ready, willing, and able to work in collaboration with such referrals in order to facilitate the inception of treatment.

If you are a professional who has identified an individual who could benefit from the services offered at Cross Creek Hospital, our dedicated staff of professionals can be accessed to provide the following information:

  • Our admissions criteria
  • Our process of admissions
  • The benefits of receiving treatment at Cross Creek Hospital
  • How we collaborate with a professional when a referral is made
  • Our policy regarding confidentiality and how we protect our patients’ information while they are in our care
  • Our treatment planning process
Who Refers to Cross Creek?

Professionals who commonly refer prospective patients to Cross Creek include, but are not limited to:

  • School personnel
  • Therapists
  • Counselors
  • Social workers or other social service professionals
  • Community agency staff members
  • Psychiatrists
  • Nurses
  • Nurse practitioners
  • Physicians
Why Choose Us

Why refer an individual to Cross Creek Hospital in Austin, TX

We believe that constant communication with referral sources is not only beneficial to the process of treatment planning but also aids in producing positive treatment outcomes for those who receive treatment at Cross Creek. Therefore, should you refer an individual to our hospital for care, you can be confident in knowing that contact will be made to discuss a patient’s progress once consent is given.

At Cross Creek, we are happy to provide you with any information you may require to convey details about Cross Creek’s services to a potential patient, help you initiate services for a prospective patient, or to assist you in determining services that will best meet an individual’s needs.

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Past Clients Say

I was desperate to get help and Cross Creek took me immediately. I cannot say enough good things about the staff and admissions team, they were all so kind and professional.

– Former Patient